Frequently asked questions

PTYD is the only zero waste meal delivery service on the market. Our meals are completely organic, plant-based, and made from real whole food ingredients – no weird additives allowed.

You can rely on us for quality and convenience that is hard to find elsewhere.

Are you quality conscious and care about the integrity of food going into your body? You can rely on us to prepare food you can trust.

Our mission is to deliver a high quality experience that saves you time, is good for you and good for our planet.

No. All meals are prepared for you and ready to eat. If you prefer to heat your soup or entrees, we recommend using a stove top method for nutritional integrity. All meals are designed to be eaten straight from the jar!

Yes, Prep to Your Door meals are 100% vegan / plant-based. All meals are meat free, dairy free, gluten free, preservative free, and organic.

Prep To Your Door *OIL FREE* recipes have no extracted oils, such as olive oil, peanut oil, coconut oil, etc.

Each week, your meals are delivered in glass jars and a reusable insulated bag. We collect these materials every week to sanitize and reuse. Unlike other meal delivery options, you do not throw away any packaging from PTYD.

Our kitchen is also zero waste. Using creative cooking, composting, and food diversion programs, we do not throw away any food.

Every week when we drop off your next delivery, we’ll collect your old items to be reused or composted.

HOW IT WORKS:

1. Rinse & collect all packaging
2. Leave packaging in your green bag on your doorstep
3. Our team will collect upon your next delivery

return of reusable jars & bottles

DETAILS:

• Please rinse glass jars & bottles. This expedites the sanitation process & keeps our team healthy!
• Certain items arrive in 100% compostable packaging. If you don’t have compost – return these items & we’ll compost for you!
• Return your Siete Chip bags! Siete will repurpose the empty bags.
• We are working on a zero-waste container for cheeses. For now, cheeses are delivered in non-compostable paper.

If you pause or skip a week, hold on to your packaging – we’ll collect upon your next delivery. If you choose a one-time-order or decide to cancel, we’ll schedule a final collection & send you a reminder!

We focus on creating a whole foods plant-based menu every week. Our recipes are completely free of preservatives, additives, and other chemicals commonly found in processed foods. Every ingredient used in Prep to Your Door meals is completely organic & vegan / plant-based.

Yes. Our promise to you is to source completely organic ingredients. Organic is important to our mission because it is healthier for our planet, soil, and ultimately our bodies.

We aim to source as much of our fresh produce from local, organic, Texas farms as possible.

Yes. Each week you will receive a new menu with each recipes nutritional information.

No. Under each meal plan, you will find a “one time order” or a “every 7 days” option (under the dropdown “delivery frequency”). If you want to try us out, you can select the one time order option to try a delivery without subscribing.

1. After customizing the items you want in your delivery, scroll to the bottom of the page.

2. Just above the “add to cart” button, you will see 2 drop downs options, “delivery frequency” & “payment type”. Select the “delivery frequency” drop down.

3. Change the preset from “every 7 days” to “-one time order-“.

4. Select “ADD TO CART” & go through the checkout process. Enjoy!

We recommend eating your meals within 5-7 days of delivery. Because our meals are truly fresh and additive free, eating them within one week of delivery is best.

You can order between 5 to 20 meals for delivery each week.

Our plans range from $53.75 to $209.99 per week.

Our menu changes every week. Every week, you can order from a wide variety of recipes. We offer smoothies, breakfast options, entrees, salads, and soup for delivery every week.

We offer 100% satisfaction guaranteed. If you order a meal and do not like it, or have any issues, we will refund you.

Go to https://preptoyourdoor.com/plan-options/ where you can select your meal plan.

When signing up, you will see the option to pick your meals with the drop-down menus!

Each week, you will sign in to your account to pick which meals you want for delivery (Click ‘My Account’ in the top right corner, click the ‘Subscriptions’ tab, and select meals from the drop down menu – they will automatically save once you choose them). If you do not sign in to pick, we will send you a standard delivery which is a spread of the menu.

We will have an app for ordering in 2022.

In Austin, we deliver on Sundays between 10am – 6pm. On Monday, we deliver 9am – 2pm in select zip codes.

In Houston, we deliver on Monday’s only between 9am – 2pm.

Greater Austin, including West Lake, Bee Caves, Spicewood, Lakeway, Cedar Park, Round Rock, Pflugerville, Georgetown, Dripping Springs, Buda & Katy.

Houston, inside the 610 loop.

If you’re unsure we deliver to you, CLICK HERE to find out!

Entrees, breakfast options, and smoothies come in 16oz jars. Salads come in 24oz jars.

Meals are intended to serve one. However, some of our heartier meals can feed two.

No. Smoothies are pre-prepped but you have to blend them. Store them in your freezer until you are ready to consume. Simply add your preferred liquid (nut milk, water, coconut water, etc.), blend in a blender, and enjoy.

Step 1, select your meal plan
Step 2, log in to select your meals
Step 3, receive your delivery on Sunday or Monday
Step 4, rinse your empty jars
Step 5, place your jars and bag on your doorstep
Step 6, receive your next delivery and we will pick up your old bag
Step 7, repeat!

Yes. Every week, when we drop your new delivery, we pick up your old bag and jars. This is how we achieve our mission of zero packaging waste.

If you cancel, we will schedule a final pick up. We will always send a reminder text!

$2 per jar, $2 per lid, $10 per bag, $5 per ice pack

If you forget to place your items outside, just let us know!

You do not need to be home to receive your meals. Our delivery system is a contactless, doorstep drop off.

Your meals are delivered in an insulated bag with an ice pack, and will keep your meals fresh for up to at least three hours.

You will receive notification texts to keep you up to date with your delivery driver and drop off time.

Yes. You can always confirm with our customer service team at 512.522.9294 or info@preptoyourdoor.com to confirm that you are eligible for Monday delivery.

Yes, skip as many weeks as you like without penalty.

To skip, simply login to your account, click ‘My Account’ in top right corner, click ‘Subscriptions’ tab and then select ‘Pause’, OR change next delivery date before WEDNESDAYS @ midnight. (Remember to set your account from ‘Paused’ to ‘Active’ when you are ready to receive meals again)!

Skips submitted after Wednesdays @ midnight will be subject to a food waste fee.

Log in to your account to select ‘skip’. You can skip as many weeks as you need to, without penalty.

To skip, simply login to your account, click ‘My Account’ in top right corner, click ‘Subscriptions’ tab and then select ‘Pause’, OR change next delivery date before WEDNESDAYS @ midnight. (Remember to set your account from ‘Paused’ to ‘Active’ when you are ready to receive meals again)!

Skips submitted after Wednesdays @ midnight will be subject to a food waste fee.

Upon cancellation, we will pick up your materials on the following Monday after cancellation.

If you skip a week, just hold on to your materials and we will pick up on your next delivery.

Yes! You can add on meals & retail items to add to your chosen plan, this includes extra plant-based meals, smoothies, cookies, cheeses, juices, kombuchas & more!

No. We release a new menu every Sunday morning.

Each week, you can select from 6 recipes and 4 smoothie options. We have over 100 different recipes which are in rotation depending on season and local farm availability.

Yes, from Sunday morning to Wednesday @ midnight, you can login to your account and select which meals you would like for delivery the following week. Your preferences will automatically save once you choose them.

TO CUSTOMIZE YOUR SUBSCRIPTION:

1. Login to your account

2. Select the tab “CHOOSE YOUR PLAN” in the upper right corner of the screen

3. From the drop down, select the option “Customize (New Customer)”

4. Wait for the page to load. Once it has loaded, you can update your meals from the meal item drop downs**

5. No need to save. Once you select new menu items, your subscription will update. If you are not sure your page has updated, press refresh to double check!

OR Watch this tutorial to learn how to customize!

**please note — at this time, pre-pay customers cannot add “add-ons” to your subscription after your initial order. We are doing everything we can to update this.

No. We cannot substitute or remove individual ingredients. However, because most of our meals are layered in jars, it is usually easy to remove undesired ingredients, especially in salads.

All are completely plant-based, organic, and gluten free.

All meals should be stored in your refrigerator until consumption. Smoothies should be kept in the freezer.

Yes, a $10 delivery fee is applied on each delivery to help pay our drivers as well as sanitize and reuse every jar.

Loyal customers will soon be able to apply reward points to lower delivery fees.

Yes! When checking out, select ‘Pick-up’ option instead of Delivery. You will be able to pick up from the Prep To Your Door HQ at 507 Calles St, #100, Austin TX on Sundays between 10am-4pm. If you are unavailable on Sunday, reach out to our customer support team at info@preptoyourdoor.com to schedule another pickup time. Delivery fees will be waived for pick ups!

When you purchase a 4 week prepay, you are buying 4 deliveries in advance. You can skip as many weeks as you like. If you need to skip, we will simply push back your next delivery date.

To change your plan, delete your current subscription by going to the My Subscriptions Page (https://preptoyourdoor.com/my-account/autoship-schedules/). Scroll to the bottom of the page and select “Cancel Subscription”.

Once you have canceled your subscription, press “Choose Your Plan” on the navigation bar, then select “Choose A Plan (New Customers)” from the dropdown. Select a new meal plan and go through the checkout process! CLICK HERE to be taken directly to our meal plans.

If you have any questions, shoot us a message at info@preptoyourdoor.com

Stay tuned for a PTYD rewards program in 2021! Get excited for cheaper delivery fees, swag bags, and much much more.

We have access to amazing, local, organic and sustainable farms in Texas. Here’s a few of our favorites:

Johnson’s Backyard Garden (Austin)
Gundermann Acres (Houston)
Bouldin Food Forest (Rogers)
Tons more!

Login to your account to find your unique referral link. Both you and a friend will receive a discount on your next order!