Frequently asked questions

PTYD is the only zero waste meal delivery service on the market. Our meals are completely organic, plant-based, and made from real whole food ingredients – no weird additives allowed.

You can rely on us for quality and convenience that is hard to find elsewhere.

Are you quality conscious and care about the integrity of food going into your body? You can rely on us to prepare food you can trust.

Our mission is to deliver a high quality experience that saves you time, is good for you and good for our planet.

No. All meals are prepared for you and ready to eat. If you prefer to heat your soup or entrees, we recommend using a stove top method for nutritional integrity. All meals are designed to be eaten straight from the jar!

Yes, Prep to Your Door meals are 100% vegan / plant-based. All meals are meat free, dairy free, gluten free, preservative free, and organic.

Each week, your meals are delivered in mason jars and a reusable insulated bag. We collect these materials every week to reuse. Unlike other meal delivery options, you do not throw away any packaging from PTYD.

Our kitchen is also zero waste. Using creative cooking, composting, and food diversion programs, we do not throw away any food.

We focus on creating a whole foods plant-based menu every week. Our recipes are completely free of preservatives, additives, and other chemicals commonly found in processed foods. Every ingredient used in Prep to Your Door meals is completely organic & vegan / plant-based.

Yes. Our promise to you is to source completely organic ingredients. Organic is important to our mission because it is healthier for our planet, soil, and ultimately our bodies.

We aim to source as much of our fresh produce from local, organic, Texas farms as possible.

Yes. Each week you will receive a new menu with each recipes nutritional information.

No. Under each meal plan, you will find a “one time” or “no subscription” order option. If you want to try us out, you can use this option to try one delivery without subscribing.

We recommend eating your meals within 5-7 days of delivery. Because our meals are truly fresh and additive free, eating them within one week of delivery is best.

You can order between 5 to 20 meals for delivery each week.

Our plans range from $53.75 to $209.99 per week.

Our menu changes every week. Every week, you can order from a wide variety of recipes. We offer smoothies, breakfast options, entrees, salads, and soup for delivery every week.

We offer 100% satisfaction guaranteed. If you order a meal and do not like it, or have any issues, we will refund you.

Go to https://preptoyourdoor.com/plan-options/ where you can select your meal plan.

When signing up, you will see the option to pick your meals with the drop-down menus!

Each week, you will sign in to your account to pick which meals you want for delivery (Click ‘My Account’ in the top right corner, click the ‘Subscriptions’ tab, and select meals from the drop down menu – they will automatically save once you choose them). If you do not sign in to pick, we will send you a standard delivery which is a spread of the menu.

We will have an app for ordering in 2022.

In Austin, we deliver on Sundays between 10am – 6pm. On Monday, we deliver 9am – 2pm in select zip codes.

In Houston, we deliver on Monday’s only between 9am – 2pm.

Greater Austin, including West Lake, Bee Caves, Spicewood, Lakeway, Cedar Park, Round Rock, Pflugerville, Georgetown, Dripping Springs, Buda & Katy.

Houston, inside the 610 loop.

If you’re unsure we deliver to you, CLICK HERE to find out!

Entrees, breakfast options, and smoothies come in 16oz jars. Salads come in 24oz jars.

Meals are intended to serve one. However, some of our heartier meals can feed two.

No. Smoothies are pre-prepped but you have to blend them. Store them in your freezer until you are ready to consume. Simply add your preferred liquid (nut milk, water, coconut water, etc.), blend in a blender, and enjoy.

Step 1, select your meal plan
Step 2, log in to select your meals
Step 3, receive your delivery on Sunday or Monday
Step 4, rinse your empty jars
Step 5, place your jars and bag on your doorstep
Step 6, receive your next delivery and we will pick up your old bag
Step 7, repeat!

Yes. Every week, when we drop your new delivery, we pick up your old bag and jars. This is how we achieve our mission of zero packaging waste.

If you cancel, we will schedule a final pick up. We will always send a reminder text!

$2 per jar, $2 per lid, $10 per bag, $5 per ice pack

If you forget to place your items outside, just let us know!

You do not need to be home to receive your meals. Our delivery system is a contactless, doorstep drop off.

Your meals are delivered in an insulated bag with an ice pack, and will keep your meals fresh for up to at least three hours.

You will receive notification texts to keep you up to date with your delivery driver and drop off time.

Yes. You can always confirm with our customer service team at 512.522.9294 or info@preptoyourdoor.com to confirm that you are eligible for Monday delivery.

Yes, skip as many weeks as you like without penalty.

To skip, simply login to your account, click ‘My Account’ in top right corner, click ‘Subscriptions’ tab and then select ‘Pause’, OR change next delivery date before WEDNESDAYS @ midnight. (Remember to set your account from ‘Paused’ to ‘Active’ when you are ready to receive meals again)!

Skips submitted after Wednesdays @ midnight will be subject to a food waste fee.

Log in to your account to select ‘skip’. You can skip as many weeks as you need to, without penalty.

To skip, simply login to your account, click ‘My Account’ in top right corner, click ‘Subscriptions’ tab and then select ‘Pause’, OR change next delivery date before WEDNESDAYS @ midnight. (Remember to set your account from ‘Paused’ to ‘Active’ when you are ready to receive meals again)!

Skips submitted after Wednesdays @ midnight will be subject to a food waste fee.

Upon cancellation, we will pick up your materials on the following Monday after cancellation.

If you skip a week, just hold on to your materials and we will pick up on your next delivery.

Yes! You can add on meals for only $11.99, this includes smoothies.

No. We release a new menu every Saturday evening.

Each week, you can select from 6 recipes and 4 smoothie options. We have over 100 different recipes which are in rotation depending on season and local farm availability.

Yes, between Saturday evening – Wednesday @ midnight, you can login to your account and select which meals you would like for delivery the following week. Your preferences will automatically save once you choose them.

No. We cannot substitute or remove individual ingredients. However, because most of our meals are layered in jars, it is usually easy to remove undesired ingredients, especially in salads.

All are completely plant-based, organic, and gluten free.

All meals should be stored in your refrigerator until consumption. Smoothies should be kept in the freezer.

Yes, a $10 delivery fee is applied on each delivery to help pay our drivers as well as sanitize and reuse every jar.

Loyal customers will soon be able to apply reward points to lower delivery fees.

Yes! When checking out, select ‘Pick-up’ option instead of delivery. You will be able to pick up from PTYD HQ at 507 Calles St, #100, Austin TX on Sundays between 10am-4pm. Delivery fee will be waived for pick ups.

When you purchase a 4 week prepay, you are buying 4 deliveries in advance. You can skip as many weeks as you like. If you need to skip, we will simply push back your next delivery date.

To change your plan, delete your current subscription by going to the My Subscriptions Page (https://preptoyourdoor.com/my-account/autoship-schedules/). Scroll to the bottom of the page and select “Cancel Subscription”.

Once you have canceled your subscription, press “Choose Your Plan” on the navigation bar, then select “New Customer” from the dropdown. Then select a new meal plan and go through the checkout process! CLICK HERE to be taken directly to our meal plans.

If you have any questions, shoot us a message at info@preptoyourdoor.com

Stay tuned for a PTYD rewards program in 2021! Get excited for cheaper delivery fees, swag bags, and much much more.

We have access to amazing, local, organic and sustainable farms in Texas. Here’s a few of our favorites:

Johnson’s Backyard Garden (Austin)
Gundermann Acres (Houston)
Bouldin Food Forest (Rogers)
Tons more!

Login to your account to find your unique referral link. Both you and a friend will receive a discount on your next order!

We love hearing from you! You can join our Member’s Facebook Group. Or you can always email, call, or text us!

CLICK HERE TO LEAVE FEEDBACK

CLICK HERE TO JOIN THE FACEBOOK MEMBERS GROUP

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CLICK HERE FOR PRIVACY POLICY