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Sunday 10/9 or Monday 10/10

The Subscription Process

FAQ: The Subscription Process

We want to make healthy eating as simple as possible for our busy customers. Signing up for a subscription allows you to receive delicious meals to your door each week with minimal effort. You can skip or cancel any time.
No. Under each meal on the menu, you will find a “buy once” order option. Any items you add to your cart by clicking on “buy once” will not automatically be added back to your cart for the following order.
Yes, you can skip up to 8 weeks in advance. To skip, simply login to your account, click the drop down menu in the top right corner, click ‘My Subscription’ and then select ‘Manage Plan’. On the calendar, select the date you would like to skip and click ‘skip this order’. Hang on to your empty jars, bags, and ice packs. We will pick them up at the time of your next delivery. Keep in mind you will not be able to edit your subscription if you already have a paid order on the way. Your subscription will reopen to editing the day after delivery.
An order minimum of $10 is required, but otherwise, you can order any number of meals. If you choose to subscribe, your cart will automatically update each week with the same number of meals consisting of the same or similar items. You can always edit the items or the quantity before your subscription order processes on the Wednesday prior to your next delivery date at 11pm.
Yes! You will receive 3% back on all purchases which you can apply to future orders.

All changes to subscription orders need to be made prior to Wednesday 11pm before your next delivery day. If you need to cancel an order after the charge has already been processed, you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. You can skip multiple weeks in a row and up to 8 weeks in advance by accessing the calendar on your 'manage subscription' page.

If you need to cancel an order you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. 

You can add a new payment method from the subscriptions settings page. To locate it, click on the menu in the top right corner of the site and choose 'My Subscription'. Then click on 'Subscription Settings'. If you have multiple payment methods saved, make sure to choose which one you would like as default.

From your subscription page, click on 'subscription settings' in the top right corner. Just above the 'sign out' button you will see a button to cancel your subscription. Be aware, if your subscription has already been charged for the week, cancelling your subscription will not stop your purchased items from coming to your door.All changes to subscription orders need to be made prior to Wednesday 11pm before your next delivery day. If you need to cancel an order after the charge has already been processed, you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. 

You can make edits to your subscription each week starting the day after your previous delivery and up until the Wednesday at 11pm deadline. To make edits, log into your account and go to the 'my subscription' page which can be accessed through the drop-down menu on the top right of the site. Once you access your subscription you should see items in your cart at the top right of the page. Click on your cart to edit the number of items or to delete items. To add new items visit the menu and click 'add to plan' under anything you would like to add to your cart. If you need to make edits after the deadline, please reach out to customer service by email at [email protected], or by text or call at (512)522-9294. Please be aware that any available items after the cut-off may be limited and we will not be able to guarantee all order requests.
If you are on a weekly plan, you will be able to make changes to your next delivery starting the day after your previous order was delivered. All order changes must be in before the Wednesday at 11pm prior to your next delivery.
Simply start a new subscription by clicking on 'Start a Subscription' at the top of the site.
Subscription charges are processed the Thursday morning before your next delivery date. You should receive a confirmation email at the time of the charge with a detailed receipt of the charges.
Absolutely not. The PTYD subscription is flexible to support all sorts of lifestyles. At sign-up, you can choose between a weekly, every other week, or every 4 week subscription. You can also skip anytime. Customize your delivery calendar up to 8 weeks in advance.

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