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Sunday 10/9 or Monday 10/10

Delivery or Pick Up

FAQ: Delivery or Pick Up

We deliver to Austin and Houston zip codes on Sundays between 10am-6pm. Customers who reside in select central Austin locations also can choose Monday between 9am-2pm for delivery. At this time, we are unable to accommodate specific delivery time requests, but we will send you an ETA via text prior to your delivery.
Greater Austin, including West Lake, Bee Caves, Spicewood, Lakeway, Cedar Park, Round Rock, Pflugerville, Georgetown, Dripping Springs, & Buda. Houston, inside and near the 610 loop as well as Katy, TX. If you’re unsure we deliver to you, type in your zip code on the home page of preptoyourdoor.com. If we do not service your zip code, you will receive a pop-up asking for your email address. We will reach out to you once we deliver to your area. Remember, the more interest we get from your neck of the woods, the more likely we are to expand. So tell all your friends and have them submit their emails as well!
You do not need to be home to receive your meals. Our delivery system is a contactless, doorstep drop off. Your meals are delivered in an insulated bag with an ice pack, and will keep fresh for up to 2-3 hours depending on the time of year. You will receive notification texts to keep you up to date with your delivery driver and drop off time. If you will not be home for some time, leave a cooler in front of your door. Your delivery driver will place your meals there to keep them fresh for longer. Have a package room or concierge where you live? Make sure to add any detailed notes to your delivery driver at the time of checkout.
Yes. You can always confirm with our customer service team at 512.522.9294 or [email protected] to confirm that you are eligible for Monday delivery.
Yes, a $10 delivery fee is applied on each delivery to help pay our drivers as well as sanitize and reuse every jar.

Yes! When creating your first order, you will be asked to choose a fulfillment type (scheduled delivery or store pick up). You can also edit the fulfillment choice associated with your subscription anytime by clicking on the drop-down menu in the top right corner, and choosing ‘my subscription’. From here you can change the fulfillment method ongoing from ‘subscription settings’. Or navigate to ‘manage plan’. where you can use the calendar to edit the method on specific dates only. You will be able to choose ‘store pick up’ for Sundays between 10am-4pm. Pick up is currently from our Austin HQ located at 507 Calles St. Ste 100, Austin, TX 78702. Delivery fees will be waived for pick ups!

Yes! To edit the fulfillment method on your subscription, click on the drop-down menu in the top right corner of the website and choose “My Subscription”. Then click on “Subscription Plan Settings”. From this page, you can edit the fulfillment method in your “Plan Details”. Only want to edit the fulfillment method for one week? You can do so from the delivery calendar located under “My Subscription” → “Manage Plan”. Click on the date in the calendar you would like to edit and select the fulfillment type you would like for that week only.
Yes! You can purchase PTYD meals at Rabbit Food located at 2425 Exposition Blvd Ste A, Austin, TX 78703.
We cannot accommodate specific delivery times. Because our drivers deliver to 20 plus customers on a single route, changing the delivery time for 1 customer can drastically affect the efficiency of deliveries for all the other customers on that route. Our drivers appreciate your understanding!
On our homepage type in your zip code to see if we currently deliver to your area. If not, you will be prompted to submit your email address. We will be sure to reach out to you when we expand to your neck of the woods!
From the drop down menu in the top right of the site, select 'my account'. From here you can add delivery addresses and choose which you would like as default. Need to change it just for one week, but don't want to have to remember to go in and change it back? On your subscription page, choose 'manage subscription'. From here, you can select the delivery date you want to edit and choose where you want it delivered from the list of stored addresses. This will change only that week, not all future orders which will be sent to whichever address is set as default on your account page.
No. Your delivery fee is meant to ensure we can pay our drivers a competitive wage.
Reach out to customer service right away so that we can make it right. You can contact us by email at [email protected] or by text or call at (512)522-9294.
You will receive a delivery ETA by text the Saturday before your delivery. You should also receive one as your delivery driver is beginning their route on the day of your delivery. Please allow a window of 1 hour before and after your ETA for traffic or other unforeseen circumstances.

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