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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What Sets Us Apart

PTYD is the best zero waste meal delivery service on the market. Our meals are completely organic, plant based, and made from real whole food ingredients - no weird additives allowed. You can rely on us for quality and convenience that is hard to find elsewhere.
Are you quality conscious and care about the integrity of food going into your body? You can rely on us to prepare food you can trust. Our mission is to deliver a high quality experience that saves you time, is good for you and good for our planet.

The Subscription Process

We want to make healthy eating as simple as possible for our busy customers. Signing up for a subscription allows you to receive delicious meals to your door each week with minimal effort. You can skip or cancel any time.
No. Under each meal on the menu, you will find a “buy once” order option. Any items you add to your cart by clicking on “buy once” will not automatically be added back to your cart for the following order.
Yes, you can skip up to 8 weeks in advance. To skip, simply login to your account, click the drop down menu in the top right corner, click ‘My Subscription’ and then select ‘Manage Plan’. On the calendar, select the date you would like to skip and click ‘skip this order’. Hang on to your empty jars, bags, and ice packs. We will pick them up at the time of your next delivery. Keep in mind you will not be able to edit your subscription if you already have a paid order on the way. Your subscription will reopen to editing the day after delivery.
An order minimum of $10 is required, but otherwise, you can order any number of meals. If you choose to subscribe, your cart will automatically update each week with the same number of meals consisting of the same or similar items. You can always edit the items or the quantity before your subscription order processes on the Wednesday prior to your next delivery date at 11pm.
Yes! You will receive 3% back on all purchases which you can apply to future orders.

All changes to subscription orders need to be made prior to Wednesday 11pm before your next delivery day. If you need to cancel an order after the charge has already been processed, you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. You can skip multiple weeks in a row and up to 8 weeks in advance by accessing the calendar on your 'manage subscription' page.

If you need to cancel an order you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. 

You can add a new payment method from the subscriptions settings page. To locate it, click on the menu in the top right corner of the site and choose 'My Subscription'. Then click on 'Subscription Settings'. If you have multiple payment methods saved, make sure to choose which one you would like as default.

From your subscription page, click on 'subscription settings' in the top right corner. Just above the 'sign out' button you will see a button to cancel your subscription. Be aware, if your subscription has already been charged for the week, cancelling your subscription will not stop your purchased items from coming to your door.All changes to subscription orders need to be made prior to Wednesday 11pm before your next delivery day. If you need to cancel an order after the charge has already been processed, you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. 

You can make edits to your subscription each week starting the day after your previous delivery and up until the Wednesday at 11pm deadline. To make edits, log into your account and go to the 'my subscription' page which can be accessed through the drop-down menu on the top right of the site. Once you access your subscription you should see items in your cart at the top right of the page. Click on your cart to edit the number of items or to delete items. To add new items visit the menu and click 'add to plan' under anything you would like to add to your cart. If you need to make edits after the deadline, please reach out to customer service by email at [email protected], or by text or call at (512)522-9294. Please be aware that any available items after the cut-off may be limited and we will not be able to guarantee all order requests.
If you are on a weekly plan, you will be able to make changes to your next delivery starting the day after your previous order was delivered. All order changes must be in before the Wednesday at 11pm prior to your next delivery.
Simply start a new subscription by clicking on 'Start a Subscription' at the top of the site.
Subscription charges are processed the Thursday morning before your next delivery date. You should receive a confirmation email at the time of the charge with a detailed receipt of the charges.
Absolutely not. The PTYD subscription is flexible to support all sorts of lifestyles. At sign-up, you can choose between a weekly, every other week, or every 4 week subscription. You can also skip anytime. Customize your delivery calendar up to 8 weeks in advance.

Sharing Your Experience

Login to your account, click on the drop-down menu in the top right corner, and select ‘refer a friend’ to send your referral link. Both you and a friend will receive a discount on your next order!
We love hearing from you! To provide feedback on PTYD meals, from www.preptoyourdoor.com, select the drop-down menu in the top right corner and choose ‘meal feedback’ to access a quick meal survey. For all other feedback, you can join our Member’s Facebook Group or you can always email, call, or text us!

Ordering

An order minimum of $10 is required, but otherwise, you can order any number of meals.
On the home page, type in your zip code and choose delivery or pick up to get started on your order. Scroll through the menu to see our offerings for the week. To add items to your cart choose either 'Buy Once' if you would like to order without starting a subscription, or 'Start Subscription' to add items to your cart and begin your subscription at the same time. If you choose to start a subscription, you will be able to pick the frequency of delivery or pickup, skip any time, and have the flexibility to change the number of items in each order as well. Please note that our menu does change weekly. You will have the opportunity to edit your order before each delivery or pickup. If you do not edit your order, we will fill your bag with similar items to your previous choices. Once you are happy with your selections, click on the cart in the top right corner and proceed to checkout.
You can choose to add anything you would like from our weekly menu to your order. If you choose to subscribe, you will have the freedom to change your order week to week and will not be tied to the same items or quantities that you began your subscription with.
At PTYD we have a 100% satisfaction guarantee. If you don't like one of the items in your order, let us know and we will process an account credit that will apply to your next order.
When you "add to plan" you are adding that item to your subscription. This means that if you do not edit your order prior to your next delivery or pickup, you will receive that same item or a similar replacement. If you choose "one time add-on" that item will not be added to your recurring charges and will only be added to your bag for your upcoming delivery or pick up. Keep in mind that even with a subscription, you can edit which items you would like included each week as well as the quantities of each.
On the weekly menu, click on any item to view all ingredients and nutritional information.

How We Zero-Waste

Each week, your meals are delivered in glass jars and a reusable insulated bag. We collect these materials at the time of your next delivery to sanitize and reuse. Unlike other meal delivery options, you do not throw away any packaging from PTYD. Our kitchen is also zero waste. Using creative cooking, composting, and food diversion programs, we do not throw away any food.
Every week when we drop off your next delivery, we’ll collect your old items to be reused or composted. HOW IT WORKS: 1. Rinse & collect all packaging 2. Leave packaging in your green bag on your doorstep 3. Our team will collect upon your next delivery DETAILS: • Please rinse glass jars & bottles. This expedites the sanitation process & keeps our team healthy! • Certain items arrive in 100% compostable packaging. If you don’t have compost – return these items & we’ll compost for you! • Return your Siete Chip bags! Siete will repurpose the empty bags. If you pause or skip a week, hold on to your packaging – we’ll collect upon your next delivery. If you choose a one-time-order or decide to cancel, we’ll schedule a final collection & send you a reminder!

Yes. Every week, when we drop your new delivery, we pick up your old bag and jars. This is how we achieve our mission of zero packaging waste. If you cancel, we will schedule a final pick up. We will always send a reminder text!

$2 per jar, $2 per lid, $10 per bag, $5 per ice pack If you forget to place your items outside, just let us know!
Upon cancellation, we will contact you to schedule a pick up the week following your final delivery. If you skip a week, just hold on to your materials and we will pick up on your next delivery.
At PTYD we divert all food waste through compost and creative cooking.
Plastic is not healthy for our bodies or the environment. While glass is not perfect, it can be reused over and over again which increases the useful life of our packaging and therefore drastically reduces harmful greenhouse gas emissions. All products sold on our site will arrive at your door in either reusable or compostable packaging.

Food & Nutrition

No. All meals are prepared for you and ready to eat. If you prefer to heat your soup or entrees, we recommend using a stove top method for nutritional integrity. Most meals are designed to be eaten straight from the jar, however, salads are best mixed in a bowl.
We recommend eating your meals within 5-7 days of delivery. Because our meals are truly fresh and additive-free, eating them within one week of delivery is best. We suggest eating anything with avocado within a few days of receipt for optimal freshness.
Yes, Prep to Your Door meals are 100% vegan / plant-based. All meals are meat free, dairy free, gluten free, preservative free, and organic.
Yes. Our promise to you is to source completely organic ingredients. Organic is important to our mission because it is healthier for our planet, soil, and ultimately our bodies. We do not require our suppliers to be certified Organic as this can create an undue financial burden on our farmer suppliers. However, we do verify that all our suppliers are using organic methods completely free from pesticides, herbicides, or any other chemical additives.
We aim to source as much of our fresh produce from local, organic, Texas farms as possible.
Yes. Click on any item on the weekly menu to view a complete ingredient list as well as nutrition facts.
Our menu changes every week. You can order from a wide variety of recipes including entrees, salads, soups, breakfast options, smoothies, and gourmet sides. We also offer products from local vendors including juices, nut milks, vegan cookies, and more!

Most meals are packaged in 16oz or 24oz mason jars. Each meal is intended to be 1 serving for 1 person, however, some items like the oats are heartier and can be split into two meals. 

We cook all our recipes in bulk and therefore cannot add, remove, or substitute ingredients in any particular meal. However, you can choose which meals to include in your order and which to omit based on your dietary needs. View all ingredients for each item by clicking on the meal in the weekly menu.
We do not purposefully cater to specific diets other than vegan and gluten-free. However, that does not mean that you will not be able to find items that adhere to your specific dietary needs. Click on any menu item each week to view all ingredients and nutrition facts. Since you are not restricted by order minimums, you can order only the items that work for you each week.
Many of our meals are soy-free and will be labeled accordingly on the menu each week.
The rotating meals and kid's meals will change every single week. Other categories like our staple items, smoothies, and juices will usually remain the same pending any seasonal edits or new editions.
The best we can get our hands on! Our menu does not include any animal products, gluten, refined sugar, or artificial ingredients. All ingredients will always be free of chemical pesticides, herbicides, and fertilizers.
We focus on creating a whole foods plant based menu every week. Our recipes are completely free of preservatives, additives, and other chemicals commonly found in processed foods. Every ingredient used in Prep to Your Door meals is completely organic & vegan / plant based.
When using ingredients as fresh as ours, the flavors of produce can vary depending on the season as well as many other factors. Just like a restaurant, we want our chefs to have the freedom to season recipes as needed in order to provide the best tasting meals week after week. However, we do know that sodium content is an important nutritional measurement to track for some of our customers. Therefore, we label meals with under 500mg of sodium as 'low sodium'. Feel free to filter the menu to show only meals with the 'low sodium' designation.

Delivery or Pick Up

We deliver to Austin and Houston zip codes on Sundays between 10am-6pm. Customers who reside in select central Austin locations also can choose Monday between 9am-2pm for delivery. At this time, we are unable to accommodate specific delivery time requests, but we will send you an ETA via text prior to your delivery.
Greater Austin, including West Lake, Bee Caves, Spicewood, Lakeway, Cedar Park, Round Rock, Pflugerville, Georgetown, Dripping Springs, & Buda. Houston, inside and near the 610 loop as well as Katy, TX. If you’re unsure we deliver to you, type in your zip code on the home page of preptoyourdoor.com. If we do not service your zip code, you will receive a pop-up asking for your email address. We will reach out to you once we deliver to your area. Remember, the more interest we get from your neck of the woods, the more likely we are to expand. So tell all your friends and have them submit their emails as well!
You do not need to be home to receive your meals. Our delivery system is a contactless, doorstep drop off. Your meals are delivered in an insulated bag with an ice pack, and will keep fresh for up to 2-3 hours depending on the time of year. You will receive notification texts to keep you up to date with your delivery driver and drop off time. If you will not be home for some time, leave a cooler in front of your door. Your delivery driver will place your meals there to keep them fresh for longer. Have a package room or concierge where you live? Make sure to add any detailed notes to your delivery driver at the time of checkout.
Yes. You can always confirm with our customer service team at 512.522.9294 or [email protected] to confirm that you are eligible for Monday delivery.
Yes, a $10 delivery fee is applied on each delivery to help pay our drivers as well as sanitize and reuse every jar.
Yes! When creating your first order, you will be asked to choose a fulfillment type (scheduled delivery or store pick up). You can also edit the fulfillment choice associated with your subscription anytime by clicking on the drop-down menu in the top right corner, and choosing ‘my subscription’. From here you can change the fulfillment method ongoing from ‘subscription settings’. Or navigate to ‘manage plan’. where you can use the calendar to edit the method on specific dates only. You will be able to choose ‘store pick up’ for Sundays or Mondays between 10am-4pm. Pick up is currently from our Austin HQ located at 507 Calles St. Ste 100, Austin, TX 78702. Delivery fees will be waived for pick ups!
Yes! To edit the fulfillment method on your subscription, click on the drop-down menu in the top right corner of the website and choose “My Subscription”. Then click on “Subscription Plan Settings”. From this page, you can edit the fulfillment method in your “Plan Details”. Only want to edit the fulfillment method for one week? You can do so from the delivery calendar located under “My Subscription” → “Manage Plan”. Click on the date in the calendar you would like to edit and select the fulfillment type you would like for that week only.
Yes! You can purchase PTYD meals at Rabbit Food located at 2425 Exposition Blvd Ste A, Austin, TX 78703.
We cannot accommodate specific delivery times. Because our drivers deliver to 20 plus customers on a single route, changing the delivery time for 1 customer can drastically affect the efficiency of deliveries for all the other customers on that route. Our drivers appreciate your understanding!
On our homepage type in your zip code to see if we currently deliver to your area. If not, you will be prompted to submit your email address. We will be sure to reach out to you when we expand to your neck of the woods!
From the drop down menu in the top right of the site, select 'my account'. From here you can add delivery addresses and choose which you would like as default. Need to change it just for one week, but don't want to have to remember to go in and change it back? On your subscription page, choose 'manage subscription'. From here, you can select the delivery date you want to edit and choose where you want it delivered from the list of stored addresses. This will change only that week, not all future orders which will be sent to whichever address is set as default on your account page.
No. Your delivery fee is meant to ensure we can pay our drivers a competitive wage.
Reach out to customer service right away so that we can make it right. You can contact us by email at [email protected] or by text or call at (512)522-9294.
You will receive a delivery ETA by text the Saturday before your delivery. You should also receive one as your delivery driver is beginning their route on the day of your delivery. Please allow a window of 1 hour before and after your ETA for traffic or other unforeseen circumstances.

Cancellation Policy

We know life is unpredictable. If you need to cancel an order after the charge has already been processed, you can do so by reaching out to the customer service team by email at [email protected], or by text or call at (512)522-9294. Please be aware cancellations after 11:59pm on Thursday are eligible for a 50% credit to your account only. Cancellations made on Sunday or Monday are not eligible for a credit or refund. 

Communicate With Us

At the bottom of any PTYD marketing emails, you should see a link to 'unsubscribe from this list'. Click on that link to cease marketing email communications.
Email us at [email protected] or text or call at (512)522-9294.
We would love to chat with you! To get the process started, scroll down to the bottom of our webpage and click on the link titled 'New Vendor Requests'.

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